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Inspire a Little Shareworthy Service in Your Staffing Service – Share this post!
Inspirational quotes – love ’em or hate ’em? I have to say, if I’m having a tough day (at work, at home, or even at the gym) a few well chosen words can have a big impact on my outlook. A great quote...
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Perfect is BORING
Perfect is “vanilla.” It’s boring! And it’s not necessarily what your clients want. In fact, if you try to present an image of your staffing firm as “perfect,” your customers may wonder what you’re...
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REALLY?!? The surprising reasons your customer service could be failing (and...
You just lost a client – but you’re not sure why. You filled their order with a qualified candidate, within their time frame and budget. Still, they called and complained to the receptionist, claiming...
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Are You Tracking These 3 Customer Service Metrics?
Why measure customer service? Let me count the ways! When you track your service: You know how well your staffing firm is doing. You learn what service areas you need to improve. You send a clear...
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Un-Shattering: 3 Tips to Repair a Fragmented Customer Experience
Staffing technology is amazing. Applicant Tracking Systems, cloud-based time-tracking tools, social media and fully responsive websites help you stay connected to your clients, candidates and...
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What’s True of Health, Happiness and a Customer Service Culture?
It’s simple: You can’t buy any of them! A culture of service yields great customer experiences – and a healthier bottom line for your staffing firm. But while this statement sounds “nice and neat,” the...
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Do your clients and candidates really like you?
People will do business with, and refer business to, those people they know, like and trust. – Bob Burg Happy staffing clients are great for business. They make the work easier, place more job orders...
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Going Mobile 4 Tips for a Better Mobile Candidate Experience
Know what candidates love? Using mobile technology in their job hunt. Consider these statistics from a recent post from Glassdoor.com: Nearly half of job seekers say they use mobile devices...
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5 Lessons on How to Treat Your Clients From a Visit to the Hospital
Recently my one year old son had to undergo surgery. It was a serious procedure given his young age and the involvement of anesthesia. Needless to say my wife and I were nervous going in. I saw a lot...
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Customer Service, Disney Style
Want to make your staffing firm the happiest (and most successful) one on earth? Inject a little of Disney’s magic into your customer service. Recently, Becca Searns, a Marketing Support Specialist...
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In Staffing Customer Service, Some Things Never Change
6 years?! It’s hard to believe, but I’ve been writing this blog for over 6 years! (Here’s a link to my first ever Shareworthy Service post if you missed it). In that time we’ve witnessed the end of the...
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4 Reliable Steps To A Better And More Protected Online Reputation – Part 1
The web has made the world more connected than ever before. It is easier than ever to: live and work remotely, have longer distance relationships (personal and professional), have fewer conversations...
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4 Reliable Steps To A Better And More Protected Online Reputation – Part 2
This article series walks you through the steps to proactively manage your online reputation. To understand why managing your online reputation is important, and get a handle on your current online...
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